FAQ Center
Frequently Asked Questions
Find instant answers to common questions about bookings, baggage, cancellations, payments, and visas.
How do I modify or cancel my flight booking?
You can manage your flight booking directly through your Customer Dashboard under "My Trips". Select the booking reference and choose "Cancel Booking" or "Change Flight". Cancellation rules and airline change fees depend on your ticket fare class.
What payment methods does GiftedTrip accept?
We support major Debit/Credit Cards (Mastercard, Visa, Verve), Paystack secure gateway, Direct Bank Transfer, and your GiftedTrip Wallet balance. You can switch between EUR (€) and NGN (₦) seamlessly.
How does the Visa Consultation Service work?
When you apply through our Visa Assistant module, a dedicated immigration expert reviews your documents, prepares your flight itinerary and hotel voucher, and guides you through embassy appointment scheduling.
Are e-tickets and hotel vouchers issued immediately?
Yes! As soon as your payment is processed, your official PNR and e-ticket PDF are generated automatically and sent to your registered email address, as well as saved to your account.
How do I top up my GiftedTrip Wallet?
Navigate to your Wallet Page, enter the amount you wish to add, and complete the instant Paystack verification. Your wallet balance is immediately available for fast 1-click checkout.
Still Have Questions?
Our support team is available 24 hours a day to assist you.
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